CASE STUDY — UNITED NATIONS
AI-Powered Knowledge Assistant
Custom chatbot embedded in SharePoint using SPFx & Azure OpenAI
Sector:
United Nations
Focus:
AI Knowledge Assistant
BUSINESS CHALLENGE
Thousands of documents scattered across a knowledge system
Médecins Sans Frontières (MSF), through its Operational Center in Geneva (OCG), needed to improve access to KOMPAS, its knowledge system hosting over 14,000 documents for more than 4,000 users. To support staff in high-pressure humanitarian contexts, MSF required a secure, intuitive, and fully integrated solution within its SharePoint-based intranet to retrieve accurate, context-aware information quickly.
SOLUTION IMPLEMENTED
A multilingual chatbot embedded directly into SharePoint
Implemented a multilingual chatbot fully integrated into MSF’s SharePoint environment, allowing staff to ask questions in natural language and instantly access relevant, context-aware knowledge from KOMPAS. The solution was designed to align with MSF’s internal standards and deliver a seamless user experience, embedded directly into their digital workplace for intuitive and secure access to critical information.
TECHNOLOGY
Built to search, retrieve, and secure access to critical knowledge
INTEGRATION
SharePoint Framework (SPFx) & React
Custom Web Part built with React & TypeScript, deployed through SharePoint App Catalog using SPFx (SharePoint Framework).
ACCESS CONTROL
MSAL.js (Microsoft Authentication Library)
Authentication managed via MSAL.js (Microsoft Authentication Library), supporting secure access with optional user identification.
BACKEND
Azure OpenAI Service, Azure AI Document Intelligence & Azure AI Search
Includes Azure OpenAI Service, Azure AI Document Intelligence, Azure AI Search, and Application Insights for intelligent processing and analytics.
Results & ROI
What changed once the assistant went live
FASTER ACCESS TO KNOWLEDGE
Users can instantly find relevant, reliable information without manual document search.
INCREASED USER ADOPTION
Integration within the existing SharePoint environment encourages frequent, consistent usage.
ENHANCED DECISION-MAKING
By reducing search time, staff can focus on mission-critical activities and make informed decisions faster.
