Provide your Customers with Instant Products Insights
BUSINESS CHALLENGE
Low customer satisfaction scores as customers frequently called for help with order tracking, returns, and product availability, leading to high call volumes and lengthy support interactions, while agents struggled to find relevant information quickly.
SOLUTION IMPLEMENTED
Implemented a chatbot enabling customers to access product and tracking order information directly from the website. It provides precise answers, reducing customer calls and giving agents quick access to orders details.
RESULTS & ROI
FORECAST
Reduced call handling costs by up to five times through automation.
AUTOMATION
Streamlined information retrieval for both customers and agents, reducing response times and manual effort.
EFFICIENCY
Improved customer tracking of their orders, leading to higher satisfaction scores and a better overall customer experience.
TECHNOLOGY
DATA PLATFORM
To stores transformed documents and data for quick access, ensuring efficient data management.
SERVING
Powers fast, precise search capabilities within the chatbot, enabling users to find relevant policy information in real time.
AI
To interpret customer queries and generate accurate response.