Provide your Customers with Instant and Accurate Data to Improve Satisfaction
BUSINESS CHALLENGE
Low customer satisfaction scores resulted from complex insurance policy terms and misunderstandings. This led to thousands of clarification calls, requiring agents to manually search through extensive documents to provide accurate information.
SOLUTION IMPLEMENTED
Implemented a chatbot enabling customers to access product information directly from the website. It provides precise answers, reducing customer calls and giving agents quick access to policy details.
RESULTS & ROI
COSTS SAVINGS
Reduced call handling costs by up to five times through automation.
EFFICIENCY
Streamlined information retrieval for both customers and agents, reducing response times and manual effort.
SATISFACTION
Improved customer understanding of products, leading to higher satisfaction scores and a better overall customer experience.
TECHNOLOGY
data PLATFORM
To stores transformed documents and data for quick access, ensuring efficient data management.
SERVING
Powers fast, precise search capabilities within the chatbot, enabling users to find relevant policy information in real time.
AI
To interpret customer queries and generate accurate response.