CASE STUDY — ENERGY & BEYOND
Bot de Voz Digital para Interacción con Clientes
Create more personalized and voice interactions
Sector:
Energy & Beyond
Enfoque:
Conversational AI & Voice Automation
DESAFÍO EMPRESARIAL
Managing growing customer interaction volumes efficiently
Managing a growing volume of customer interactions efficiently while delivering fast and accurate responses required intelligent agents capable of automating repetitive tasks and providing consistent support to enhance user experiences.
SOLUCIÓN IMPLEMENTADA
A voice bot enabling independent, natural interactions
Implemented a Digital Voice Bot that enables customers to interact through a seamless, intelligent voice interface, allowing them to ask questions, access information, y resolve issues independently by simply speaking to the bot.
TECNOLOGÍA
Built to index, host, and power natural voice conversations
ÍNDICE
Azure AI Search
Indexes and retrieves information from multiple fuentes de datos relevantes, such as FAQs y knowledge bases, enabling the bot to provide accurate answers.
INFRAESTRUCTURA
Azure App Service & Functions
Un responsive web app hosts the bot interface, while Azure Functions handle back-end logic to process voice commands y API calls.
IA
AZURE foundry
Integrates GPT-4 para los equipos de real-time conversations, enabling natural dialogue and personalized responses tailored to each user.
RESULTADOS Y ROI
What changed once the dasWhat changed once the voice bot went livehboard went live
AHORRO DE COSTOS
Reduced the need for human agents, lowering staffing costs and improving resource allocation.
PERFORMANCE
Increased resolution rates, allowing agents to focus on complex issues and reducing average handling time.
RETENCIÓN
Higher customer satisfaction rates, as users access information quickly without waiting for an agent.
