Create more personalized and voice interactions
BUSINESS CHALLENGE
Managing a growing volume of customer interactions efficiently while delivering fast and accurate responses. There was a need for intelligent agents capable of automating repetitive tasks and providing consistent support to enhance user experiences.
SOLUTION IMPLEMENTED
Implemented a Digital Voice Bot that enables customers to interact through a seamless, intelligent voice interface, allowing them to ask questions, access information, and resolve issues independently by simply speaking to the bot.
RESULTS & ROI
COSTS SAVINGS
Reduced the need for human agents, leading to lower staffing costs and improved resource allocation.
PERFORMANCE
Increased the resolution rates allowing agents to focus on more complex issues, reducing average handling time.
RETENTION
Higher customer satisfaction rates, as users can access information quickly without waiting for an agent.
TECHNOLOGY
INDEX
To index and retrieve information from a variety of data sources, (FAQs, knowledge bases or product catalogs) enabling the bot to provide accurate answers.
INFRA
Responsive web app to host the Bot interface, ensuring consistent access. Azure Functions for back-end logic to process voice commands and manage API calls.
AI
Integrates GPT-4 for real-time conversations, enabling the voice bot to engage in natural dialogues and provide personalized responses.