BUSINESS CHALLENGE
A leading retail company handling millions of calls annually faced challenges with high volumes, repeated customer inquiries, and inefficient issue resolution. These issues impacted customer satisfaction and strained resources.
SOLUTION IMPLEMENTED
Implemented an AI solution to transcribe calls, evaluate quality, and predict customer churn from conversation patterns. Interactive dashboards to visualize insights on call reasons, cancellation causes, and sentiment trends.
TECHNOLOGY
ROI
COSTS SAVINGS
Reduced operational expenses by 20% through streamlined call processing and automated quality audits.
PERFORMANCE
Enhanced customer satisfaction and first call resolution rates will improve specific metrics performance, while agent efficiency is optimized through data-driven insights
RETENTION
Increased customer loyalty by predicting churn and enabling targeted retention strategies