Deeply Understand your Customers
BUSINESS CHALLENGE
Management of 3 million customer support calls annually with frequent repeat calls and inefficient issue resolution processes, impacting customer satisfaction and strained resources.
SOLUTION IMPLEMENTED
Implemented an AI solution to transcribe calls, evaluate quality, and predict customer churn from conversation patterns. Interactive dashboards to visualize insights on call reasons, cancellation causes, and sentiment trends.
RESULTS & ROI
COST SAVINGS
Reduced operational expenses by 20% through streamlined call processing and automated quality audits.
PERFORMANCE
Enhanced customer satisfaction and first call resolution rates will improve specific metrics performance, while agent efficiency is optimized through data-driven insights.
RETENTION
Increased customer loyalty by predicting churn and enabling targeted retention strategies.
TECHNOLOGY

PLATFORM
Efficient storage and management of large transcribed call data volumes, supporting both structured and unstructured data.
SERVING
Real-time insights integrated into interactive dashboards to visualize call metrics. Automated processes ensure smooth data integration.
AI
Leverages AI to transcribe calls, analyze sentiments, predict churn, and extract insights from conversations.