{"id":3361,"date":"2024-09-23T09:40:26","date_gmt":"2024-09-23T07:40:26","guid":{"rendered":"https:\/\/dev.mdw-group.com\/?post_type=portfolio&#038;p=3361"},"modified":"2026-09-10T09:46:03","modified_gmt":"2026-09-10T07:46:03","slug":"call-center-analytics-case-study","status":"publish","type":"portfolio","link":"https:\/\/mdw-group.com\/es\/events\/call-center-analytics-case-study\/","title":{"rendered":"Anal\u00edtica de Centro de Llamadas"},"content":{"rendered":"<div class=\"wp-block-uagb-container uagb-block-c8534716 alignfull uagb-is-root-container\">\n<div class=\"wp-block-uagb-container uagb-block-71dabd54 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-fabfd704\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-1\" style=\"color:#eb9f68;font-size:15px\">CASE STUDY \u2014 Energy &amp; Beyond<\/h3>\n\n\n<h1 style=\"font-size:49px;font-style:normal;font-weight:700;letter-spacing:0px\" class=\"wp-block-post-title\">Anal\u00edtica de Centro de Llamadas<\/h1>\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-4-color has-text-color has-link-color wp-elements-2\" style=\"font-size:21px;font-style:normal;font-weight:400\">Deeply understand your customers <\/h2>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-86a8c467 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-841eaa97\">\n<p class=\"wp-block-paragraph\" style=\"font-size:15px;letter-spacing:2px\">Sector:<\/p>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-3 wp-block-paragraph\">Energy &amp; Beyond<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-70a8076a\">\n<p class=\"wp-block-paragraph\" style=\"font-size:15px;letter-spacing:2px\">Enfoque:<\/p>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-4 wp-block-paragraph\">Anal\u00edtica de Centro de Llamadas<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-f8f50f84 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-7be66b7c\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1 wp-states-4a3eb3f5\"><a class=\"wp-block-button__link has-custom-font-size wp-element-button\" style=\"border-width:1px;border-top-left-radius:300px;border-top-right-radius:300px;border-bottom-left-radius:300px;border-bottom-right-radius:300px;font-size:14px\">Consulta sobre este caso<\/a><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-layout-grid uagb-block-eaf4636b\">\n<figure class=\"wp-block-image alignright size-full has-custom-border is-style-rounded\"><noscript><img decoding=\"async\" width=\"1423\" height=\"800\" data-skip-lazy src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/09\/Capture-decran-2026-07-30-135546-1.jpg\" alt=\"\" class=\"wp-image-9191\" style=\"border-top-left-radius:21px;border-top-right-radius:21px;border-bottom-left-radius:21px;border-bottom-right-radius:21px\" srcset=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/09\/Capture-decran-2026-07-30-135546-1.jpg 1423w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/09\/Capture-decran-2026-07-30-135546-1-300x169.jpg 300w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/09\/Capture-decran-2026-07-30-135546-1-1024x576.jpg 1024w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/09\/Capture-decran-2026-07-30-135546-1-768x432.jpg 768w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/09\/Capture-decran-2026-07-30-135546-1-500x281.jpg 500w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/09\/Capture-decran-2026-07-30-135546-1-800x450.jpg 800w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/09\/Capture-decran-2026-07-30-135546-1-1280x720.jpg 1280w\" sizes=\"(max-width: 1423px) 100vw, 1423px\" \/><\/noscript><img decoding=\"async\" width=\"1423\" height=\"800\" src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/09\/Capture-decran-2026-07-30-135546-1.jpg\" alt=\"\" class=\"wp-image-9191 vp-lazyload\" style=\"border-top-left-radius:21px;border-top-right-radius:21px;border-bottom-left-radius:21px;border-bottom-right-radius:21px\" srcset=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMTQyMyIgaGVpZ2h0PSI4MDAiIHZpZXdCb3g9IjAgMCAxNDIzIDgwMCIgZmlsbD0ibm9uZSIgeG1sbnM9Imh0dHA6Ly93d3cudzMub3JnLzIwMDAvc3ZnIj48L3N2Zz4=\" data-src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/09\/Capture-decran-2026-07-30-135546-1.jpg\" data-srcset=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/09\/Capture-decran-2026-07-30-135546-1.jpg 1423w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/09\/Capture-decran-2026-07-30-135546-1-300x169.jpg 300w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/09\/Capture-decran-2026-07-30-135546-1-1024x576.jpg 1024w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/09\/Capture-decran-2026-07-30-135546-1-768x432.jpg 768w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/09\/Capture-decran-2026-07-30-135546-1-500x281.jpg 500w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/09\/Capture-decran-2026-07-30-135546-1-800x450.jpg 800w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/09\/Capture-decran-2026-07-30-135546-1-1280x720.jpg 1280w\" data-sizes=\"auto\" loading=\"eager\"><\/figure>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-separator uagb-block-1b7c929e\"><div class=\"uagb-separator-spacing-wrapper\"><div class=\"wp-block-uagb-separator__inner\" style=\"--my-background-image:\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-08ad0a60 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-2c8268df\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-5\" style=\"color:#a431a6;font-size:15px;letter-spacing:1px\">DESAF\u00cdO EMPRESARIAL<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:17px\">Managing high call volumes with inefficient issue resolution<\/h2>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-6 wp-block-paragraph\" style=\"font-size:15px\"><strong>Managing millions of customer support calls annually<\/strong>, with frequent <strong>repeat calls<\/strong> y <strong>inefficient issue resolution<\/strong>, <strong>significantly impacts<\/strong> <strong>customer satisfaction rates<\/strong> y <strong>strains resources<\/strong>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-77dd346e\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-7\" style=\"color:#dd9be3;font-size:15px;letter-spacing:1px\">SOLUCI\u00d3N IMPLEMENTADA<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:17px\">An AI solution for call transcription, quality evaluation and churn prediction<\/h2>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-8 wp-block-paragraph\" style=\"font-size:15px\">Implemented an AI solution to <strong>transcribe calls<\/strong>, <strong>evaluate quality<\/strong>, y <strong>predecir el abandono de clientes <\/strong>a partir de <strong>conversation patterns<\/strong>. Interactive <strong>paneles interactivos y actualizados<\/strong> to visualize <strong>informaci\u00f3n<\/strong> on call <strong>reasons<\/strong>, <strong>cancellation<\/strong> causes, and <strong>sentiment trends<\/strong>.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-separator uagb-block-8f17b2a6\"><div class=\"uagb-separator-spacing-wrapper\"><div class=\"wp-block-uagb-separator__inner\" style=\"--my-background-image:\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-c39baebe alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-9\" style=\"color:#eb9f68;font-size:15px\">TECNOLOG\u00cdA<\/h3>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-4-color has-text-color has-link-color wp-elements-10\" style=\"font-size:21px;font-style:normal;font-weight:400\">Built to transcribe, analyze, and visualize customer conversations at scale<\/h2>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-3a59b6f8 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-1f84b7b2\">\n<div class=\"wp-block-uagb-container uagb-block-c0fbaf1f alignfull uagb-is-root-container\">\n<div class=\"wp-block-uagb-container uagb-block-61a74992\">\n<figure class=\"wp-block-image size-large is-resized\"><noscript><img decoding=\"async\" width=\"1024\" height=\"972\" data-skip-lazy src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-1024x972.png\" alt=\"\" class=\"wp-image-9064\" style=\"aspect-ratio:1.053443079063297;width:59px;height:auto\" srcset=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-1024x972.png 1024w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-300x285.png 300w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-768x729.png 768w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-1536x1458.png 1536w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-500x475.png 500w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-800x759.png 800w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-1280x1215.png 1280w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1.png 1634w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><img decoding=\"async\" width=\"1024\" height=\"972\" src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-1024x972.png\" alt=\"\" class=\"wp-image-9064 vp-lazyload\" style=\"aspect-ratio:1.053443079063297;width:59px;height:auto\" srcset=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMTAyNCIgaGVpZ2h0PSI5NzIiIHZpZXdCb3g9IjAgMCAxMDI0IDk3MiIgZmlsbD0ibm9uZSIgeG1sbnM9Imh0dHA6Ly93d3cudzMub3JnLzIwMDAvc3ZnIj48L3N2Zz4=\" data-src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-1024x972.png\" data-srcset=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-1024x972.png 1024w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-300x285.png 300w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-768x729.png 768w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-1536x1458.png 1536w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-500x475.png 500w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-800x759.png 800w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-1280x1215.png 1280w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1.png 1634w\" data-sizes=\"auto\" loading=\"eager\"><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-da630c2b\">\n<h4 class=\"wp-block-heading\" style=\"font-size:16px;font-style:normal;font-weight:600\">PLATAFORMA DE DATOS<\/h4>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-11\" style=\"color:#eb9f68;font-size:12px\">Azure Stack<\/h3>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-12 wp-block-paragraph\" style=\"font-size:15px\">Efficient <strong>storage<\/strong> y <strong>la gesti\u00f3n<\/strong> of large <strong>transcribed call data<\/strong> volumes, supporting both <strong>structured<\/strong> y <strong>datos no estructurados<\/strong>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-d659ed47\">\n<div class=\"wp-block-uagb-container uagb-block-e5ec85f6 alignfull uagb-is-root-container\">\n<div class=\"wp-block-uagb-container uagb-block-07f6663a\">\n<figure class=\"wp-block-image size-large is-resized\"><noscript><img decoding=\"async\" width=\"1024\" height=\"972\" data-skip-lazy src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-1024x972.png\" alt=\"\" class=\"wp-image-9081\" style=\"aspect-ratio:1.053443079063297;width:59px;height:auto\" srcset=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-1024x972.png 1024w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-300x285.png 300w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-768x729.png 768w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-1536x1458.png 1536w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-500x475.png 500w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-800x759.png 800w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-1280x1215.png 1280w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04.png 1634w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><img decoding=\"async\" width=\"1024\" height=\"972\" src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-1024x972.png\" alt=\"\" class=\"wp-image-9081 vp-lazyload\" style=\"aspect-ratio:1.053443079063297;width:59px;height:auto\" srcset=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMTAyNCIgaGVpZ2h0PSI5NzIiIHZpZXdCb3g9IjAgMCAxMDI0IDk3MiIgZmlsbD0ibm9uZSIgeG1sbnM9Imh0dHA6Ly93d3cudzMub3JnLzIwMDAvc3ZnIj48L3N2Zz4=\" data-src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-1024x972.png\" data-srcset=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-1024x972.png 1024w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-300x285.png 300w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-768x729.png 768w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-1536x1458.png 1536w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-500x475.png 500w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-800x759.png 800w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-1280x1215.png 1280w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04.png 1634w\" data-sizes=\"auto\" loading=\"eager\"><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-a1be50ed\">\n<h4 class=\"wp-block-heading\" style=\"font-size:16px;font-style:normal;font-weight:600\">ENTREGA DE DATOS<\/h4>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-13\" style=\"color:#eb9f68;font-size:12px\">POWER BI<\/h3>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-14 wp-block-paragraph\" style=\"font-size:15px\">Informaci\u00f3n en tiempo real integrada en <strong>paneles interactivos<\/strong>, with <strong>automated processes<\/strong> ensuring smooth, seamless <strong>data integration<\/strong>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-24c216f0\">\n<div class=\"wp-block-uagb-container uagb-block-d45c49c1 alignfull uagb-is-root-container\">\n<div class=\"wp-block-uagb-container uagb-block-e692b006\">\n<figure class=\"wp-block-image size-large is-resized\"><noscript><img decoding=\"async\" width=\"1024\" height=\"972\" data-skip-lazy src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-1024x972.png\" alt=\"\" class=\"wp-image-9084\" style=\"aspect-ratio:1.053443079063297;width:59px;height:auto\" srcset=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-1024x972.png 1024w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-300x285.png 300w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-768x729.png 768w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-1536x1458.png 1536w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-500x475.png 500w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-800x759.png 800w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-1280x1215.png 1280w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05.png 1634w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><img decoding=\"async\" width=\"1024\" height=\"972\" src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-1024x972.png\" alt=\"\" class=\"wp-image-9084 vp-lazyload\" style=\"aspect-ratio:1.053443079063297;width:59px;height:auto\" srcset=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMTAyNCIgaGVpZ2h0PSI5NzIiIHZpZXdCb3g9IjAgMCAxMDI0IDk3MiIgZmlsbD0ibm9uZSIgeG1sbnM9Imh0dHA6Ly93d3cudzMub3JnLzIwMDAvc3ZnIj48L3N2Zz4=\" data-src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-1024x972.png\" data-srcset=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-1024x972.png 1024w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-300x285.png 300w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-768x729.png 768w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-1536x1458.png 1536w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-500x475.png 500w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-800x759.png 800w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-1280x1215.png 1280w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05.png 1634w\" data-sizes=\"auto\" loading=\"eager\"><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-9d338511\">\n<h4 class=\"wp-block-heading\" style=\"font-size:16px;font-style:normal;font-weight:600\">IA<\/h4>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-15\" style=\"color:#eb9f68;font-size:12px\">AZURE FOUNDRY<\/h3>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-16 wp-block-paragraph\" style=\"font-size:15px\">Leverages AI to <strong>transcribe calls<\/strong>, analyze <strong>sentiment<\/strong>, predict <strong>churn<\/strong>, and extract <strong>informaci\u00f3n<\/strong> from conversations.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-separator uagb-block-e73a4ec7\"><div class=\"uagb-separator-spacing-wrapper\"><div class=\"wp-block-uagb-separator__inner\" style=\"--my-background-image:\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-92adaa55 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-17\" style=\"color:#eb9f68;font-size:15px\">RESULTADOS Y ROI<\/h3>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-4-color has-text-color has-link-color wp-elements-18\" style=\"font-size:21px;font-style:normal;font-weight:400\">Lo que cambi\u00f3 tras la puesta en marcha de la plataforma<\/h2>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-f7a47624 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-a7ebe158\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-19\" style=\"color:#eb9f68;font-size:12px\">AHORRO DE COSTOS<\/h3>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-20 wp-block-paragraph\" style=\"font-size:15px\">Redujo los <strong>operational expenses by 20%<\/strong> mediante <strong>streamlined call processing<\/strong> y <strong>automated quality audits<\/strong>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-c52c744a\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-21\" style=\"color:#eb9f68;font-size:12px\">PERFORMANCE<\/h3>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-22 wp-block-paragraph\" style=\"font-size:15px\">Mejor\u00f3 los <strong>satisfacci\u00f3n del cliente<\/strong> y <strong>first call resolution rates<\/strong>, optimizing <strong>agent efficiency<\/strong> mediante <strong>data-driven insights<\/strong>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-0790337f\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-23\" style=\"color:#eb9f68;font-size:12px\">RENTENTION<\/h3>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-24 wp-block-paragraph\" style=\"font-size:15px\">Increased <strong>customer loyalty<\/strong> by <strong>predicting churn<\/strong> y permitiendo <strong>estrategias de retenci\u00f3n espec\u00edficas<\/strong>.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-separator uagb-block-809e92d3\"><div class=\"uagb-separator-spacing-wrapper\"><div class=\"wp-block-uagb-separator__inner\" style=\"--my-background-image:\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-c13a88f5 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-25\" style=\"color:#eb9f68;font-size:15px\">\u00bfTienes un reto de datos similar?<\/h3>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-5d1a94e0 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-9b5d89d9\">\n<h2 class=\"wp-block-heading has-ast-global-color-5-color has-text-color has-link-color wp-elements-26\" style=\"font-size:19px;font-style:normal;font-weight:400\">Habla con el equipo detr\u00e1s de este proyecto: te explicaremos el enfoque y c\u00f3mo puede adaptarse a tus datos.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-a8971d56\">\n<div class=\"wp-block-uagb-container uagb-block-bdda9b54\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill wp-states-4a3eb3f5\"><a class=\"wp-block-button__link has-background has-custom-font-size wp-element-button\" href=\"https:\/\/mdw-group.com\/es\/contact-us\/\" style=\"background-color:#ffffff00;font-size:14px\">Habla con nuestro equipo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-b7715272\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill wp-states-4a3eb3f5\"><a class=\"wp-block-button__link has-ast-global-color-3-background-color has-background has-custom-font-size wp-element-button\" href=\"https:\/\/mdw-group.com\/es\/case-studies\/\" style=\"border-width:1px;border-top-left-radius:209px;border-top-right-radius:209px;border-bottom-left-radius:209px;border-bottom-right-radius:209px;font-size:14px\">Ver todos los casos de \u00e9xito<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>CASE STUDY \u2014 Energy &amp; Beyond Deeply understand your customers Sector: Energy &amp; Beyond Focus: Call Center Analytics BUSINESS CHALLENGE Managing high call volumes with inefficient issue resolution Managing millions of customer support calls annually, with frequent repeat calls and inefficient issue resolution, significantly impacts customer satisfaction rates and strains resources. SOLUTION IMPLEMENTED An AI [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":9191,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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