{"id":2637,"date":"2024-08-29T10:20:43","date_gmt":"2024-08-29T08:20:43","guid":{"rendered":"https:\/\/dev.mdw-group.com\/?post_type=portfolio&#038;p=2637"},"modified":"2026-07-31T13:58:11","modified_gmt":"2026-07-31T11:58:11","slug":"rag-chatbot-case-study","status":"publish","type":"portfolio","link":"https:\/\/mdw-group.com\/es\/events\/rag-chatbot-case-study\/","title":{"rendered":"RAG Chatbot for Enterprise"},"content":{"rendered":"<div class=\"wp-block-uagb-container uagb-block-c8534716 alignfull uagb-is-root-container\">\n<div class=\"wp-block-uagb-container uagb-block-71dabd54 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-fabfd704\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-cad7453f3d9a3b4a4824c70e479f5cee\" style=\"color:#eb9f68;font-size:15px\">CASE STUDY \u2014 CROSS-INDUSTRY<\/h3>\n\n\n<h1 style=\"font-size:49px;font-style:normal;font-weight:700;letter-spacing:0px\" class=\"wp-block-post-title\">RAG Chatbot for Enterprise<\/h1>\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-4-color has-text-color has-link-color wp-elements-58b0da02e782fa56ad02bfa125ae4418\" style=\"font-size:21px;font-style:normal;font-weight:400\">Give users instant, accurate answers from your knowledge base<\/h2>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-86a8c467 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-841eaa97\">\n<p class=\"wp-block-paragraph\" style=\"font-size:15px;letter-spacing:2px\">Sector:<\/p>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-a55e49290ee6182325dad9822ce160b4 wp-block-paragraph\">Cross-industry<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-70a8076a\">\n<p class=\"wp-block-paragraph\" style=\"font-size:15px;letter-spacing:2px\">Focus:<\/p>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-3e7f36acb24f168f8379e7d88ad780bb wp-block-paragraph\">RAG Chatbot &amp; Conversational AI<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-f8f50f84 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-7be66b7c\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-custom-font-size wp-element-button\" style=\"border-top-left-radius:300px;border-top-right-radius:300px;border-bottom-left-radius:300px;border-bottom-right-radius:300px;font-size:14px\">Ask about this case<\/a><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-layout-grid uagb-block-eaf4636b\">\n<figure class=\"wp-block-image alignright size-full is-resized has-custom-border is-style-rounded\"><noscript><img decoding=\"async\" width=\"1024\" height=\"1024\" data-skip-lazy src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/08\/RAG-Chatbot-for-Enterprise.png\" alt=\"\" class=\"wp-image-9364\" style=\"border-top-left-radius:21px;border-top-right-radius:21px;border-bottom-left-radius:21px;border-bottom-right-radius:21px;width:421px;height:auto\" srcset=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/08\/RAG-Chatbot-for-Enterprise.png 1024w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/08\/RAG-Chatbot-for-Enterprise-300x300.png 300w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/08\/RAG-Chatbot-for-Enterprise-150x150.png 150w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/08\/RAG-Chatbot-for-Enterprise-768x768.png 768w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/08\/RAG-Chatbot-for-Enterprise-500x500.png 500w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/08\/RAG-Chatbot-for-Enterprise-800x800.png 800w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/08\/RAG-Chatbot-for-Enterprise.png\" alt class=\"wp-image-9364 vp-lazyload\" style=\"border-top-left-radius:21px;border-top-right-radius:21px;border-bottom-left-radius:21px;border-bottom-right-radius:21px;width:421px;height:auto\" srcset=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMTAyNCIgaGVpZ2h0PSIxMDI0IiB2aWV3Qm94PSIwIDAgMTAyNCAxMDI0IiBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" data-src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/08\/RAG-Chatbot-for-Enterprise.png\" data-srcset=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/08\/RAG-Chatbot-for-Enterprise.png 1024w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/08\/RAG-Chatbot-for-Enterprise-300x300.png 300w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/08\/RAG-Chatbot-for-Enterprise-150x150.png 150w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/08\/RAG-Chatbot-for-Enterprise-768x768.png 768w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/08\/RAG-Chatbot-for-Enterprise-500x500.png 500w, https:\/\/mdw-group.com\/wp-content\/uploads\/2024\/08\/RAG-Chatbot-for-Enterprise-800x800.png 800w\" data-sizes=\"auto\" loading=\"eager\"><\/figure>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-separator uagb-block-1b7c929e\"><div class=\"uagb-separator-spacing-wrapper\"><div class=\"wp-block-uagb-separator__inner\" style=\"--my-background-image:\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-08ad0a60 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-2c8268df\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-4059915b94eb0e9a6a8774b3d784d1b3\" style=\"color:#a431a6;font-size:15px;letter-spacing:1px\">BUSINESS CHALLENGE<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:17px\">Slow access to information driving high support volumes<\/h2>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-84d3dcefbe3299b08ca5f1c0199867d7 wp-block-paragraph\" style=\"font-size:15px\">Low user <strong>satisfaction<\/strong> scores as users frequently reached out for help finding <strong>relevant information<\/strong>, leading to <strong>high volumes of repetitive queries<\/strong> and <strong>lengthy support interactions<\/strong>, while agents struggled to locate accurate answers quickly.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-77dd346e\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-d972382675e32d5bb3df962189f7276f\" style=\"color:#dd9be3;font-size:15px;letter-spacing:1px\">SOLUTION IMPLEMENTED<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:17px\">A chatbot delivering instant, accurate answers from internal knowledge<\/h2>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-eb37a6834405e72e345ea36c0e51b4ba wp-block-paragraph\" style=\"font-size:15px\">We implemented a <strong>chatbot<\/strong> enabling users to access <strong>relevant information<\/strong> directly through natural conversation. It provides precise, <strong>context-aware answers<\/strong>, reducing <strong>support requests<\/strong> and giving <strong>agents<\/strong> quick access to the information they need.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-separator uagb-block-8f17b2a6\"><div class=\"uagb-separator-spacing-wrapper\"><div class=\"wp-block-uagb-separator__inner\" style=\"--my-background-image:\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-c39baebe alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-996f0e90703fec690bb95dba680f5cdf\" style=\"color:#eb9f68;font-size:15px\">TECHNOLOGY<\/h3>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-4-color has-text-color has-link-color wp-elements-777db9853958fb228bf177426b1d2416\" style=\"font-size:21px;font-style:normal;font-weight:400\">Built to retrieve, search, and generate accurate answers in real time<\/h2>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-3a59b6f8 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-1f84b7b2\">\n<div class=\"wp-block-uagb-container uagb-block-c0fbaf1f alignfull uagb-is-root-container\">\n<div class=\"wp-block-uagb-container uagb-block-61a74992\">\n<figure class=\"wp-block-image size-large is-resized\"><noscript><img decoding=\"async\" width=\"1024\" height=\"972\" data-skip-lazy src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-1024x972.png\" alt=\"\" class=\"wp-image-9064\" style=\"aspect-ratio:1.053443079063297;width:59px;height:auto\" srcset=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-1024x972.png 1024w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-300x285.png 300w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-768x729.png 768w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-1536x1458.png 1536w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-500x475.png 500w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-800x759.png 800w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-1280x1215.png 1280w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1.png 1634w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><img decoding=\"async\" width=\"1024\" height=\"972\" src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-1024x972.png\" alt class=\"wp-image-9064 vp-lazyload\" style=\"aspect-ratio:1.053443079063297;width:59px;height:auto\" srcset=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMTAyNCIgaGVpZ2h0PSI5NzIiIHZpZXdCb3g9IjAgMCAxMDI0IDk3MiIgZmlsbD0ibm9uZSIgeG1sbnM9Imh0dHA6Ly93d3cudzMub3JnLzIwMDAvc3ZnIj48L3N2Zz4=\" data-src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-1024x972.png\" data-srcset=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-1024x972.png 1024w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-300x285.png 300w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-768x729.png 768w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-1536x1458.png 1536w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-500x475.png 500w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-800x759.png 800w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1-1280x1215.png 1280w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-03-1.png 1634w\" data-sizes=\"auto\" loading=\"eager\"><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-da630c2b\">\n<h4 class=\"wp-block-heading\" style=\"font-size:16px;font-style:normal;font-weight:600\">DATA PLATFORM<\/h4>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-8e9a7a6c874af3519fed9a70486b2f8a\" style=\"color:#eb9f68;font-size:12px\">Redis<\/h3>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-f818d4f15f49f8cd99dfa11d0ca17c9d wp-block-paragraph\" style=\"font-size:15px\">Stores <strong>transformed documents<\/strong> and data for <strong>quick access<\/strong>, ensuring efficient <strong>data management<\/strong> across the chatbot&#8217;s knowledge base.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-d659ed47\">\n<div class=\"wp-block-uagb-container uagb-block-e5ec85f6 alignfull uagb-is-root-container\">\n<div class=\"wp-block-uagb-container uagb-block-07f6663a\">\n<figure class=\"wp-block-image size-large is-resized\"><noscript><img decoding=\"async\" width=\"1024\" height=\"972\" data-skip-lazy src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-1024x972.png\" alt=\"\" class=\"wp-image-9081\" style=\"aspect-ratio:1.053443079063297;width:59px;height:auto\" srcset=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-1024x972.png 1024w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-300x285.png 300w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-768x729.png 768w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-1536x1458.png 1536w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-500x475.png 500w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-800x759.png 800w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-1280x1215.png 1280w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04.png 1634w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><img decoding=\"async\" width=\"1024\" height=\"972\" src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-1024x972.png\" alt class=\"wp-image-9081 vp-lazyload\" style=\"aspect-ratio:1.053443079063297;width:59px;height:auto\" srcset=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMTAyNCIgaGVpZ2h0PSI5NzIiIHZpZXdCb3g9IjAgMCAxMDI0IDk3MiIgZmlsbD0ibm9uZSIgeG1sbnM9Imh0dHA6Ly93d3cudzMub3JnLzIwMDAvc3ZnIj48L3N2Zz4=\" data-src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-1024x972.png\" data-srcset=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-1024x972.png 1024w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-300x285.png 300w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-768x729.png 768w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-1536x1458.png 1536w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-500x475.png 500w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-800x759.png 800w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04-1280x1215.png 1280w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-04.png 1634w\" data-sizes=\"auto\" loading=\"eager\"><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-a1be50ed\">\n<h4 class=\"wp-block-heading\" style=\"font-size:16px;font-style:normal;font-weight:600\">SERVING<\/h4>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-79eeac260e1689196a54c746076e1423\" style=\"color:#eb9f68;font-size:12px\">Chatbot Interface<\/h3>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-ae9be99b1e6847c7582aca107362aae3 wp-block-paragraph\" style=\"font-size:15px\">Custom web app hosted on Azure Container Registry, delivering a responsive, interactive dashboard for exploring geospatial data.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-24c216f0\">\n<div class=\"wp-block-uagb-container uagb-block-d45c49c1 alignfull uagb-is-root-container\">\n<div class=\"wp-block-uagb-container uagb-block-e692b006\">\n<figure class=\"wp-block-image size-large is-resized\"><noscript><img decoding=\"async\" width=\"1024\" height=\"972\" data-skip-lazy src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-1024x972.png\" alt=\"\" class=\"wp-image-9084\" style=\"aspect-ratio:1.053443079063297;width:59px;height:auto\" srcset=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-1024x972.png 1024w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-300x285.png 300w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-768x729.png 768w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-1536x1458.png 1536w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-500x475.png 500w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-800x759.png 800w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-1280x1215.png 1280w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05.png 1634w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><img decoding=\"async\" width=\"1024\" height=\"972\" src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-1024x972.png\" alt class=\"wp-image-9084 vp-lazyload\" style=\"aspect-ratio:1.053443079063297;width:59px;height:auto\" srcset=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMTAyNCIgaGVpZ2h0PSI5NzIiIHZpZXdCb3g9IjAgMCAxMDI0IDk3MiIgZmlsbD0ibm9uZSIgeG1sbnM9Imh0dHA6Ly93d3cudzMub3JnLzIwMDAvc3ZnIj48L3N2Zz4=\" data-src=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-1024x972.png\" data-srcset=\"https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-1024x972.png 1024w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-300x285.png 300w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-768x729.png 768w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-1536x1458.png 1536w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-500x475.png 500w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-800x759.png 800w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05-1280x1215.png 1280w, https:\/\/mdw-group.com\/wp-content\/uploads\/2025\/07\/Sin-titulo-4-05.png 1634w\" data-sizes=\"auto\" loading=\"eager\"><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-9d338511\">\n<h4 class=\"wp-block-heading\" style=\"font-size:16px;font-style:normal;font-weight:600\">AI<\/h4>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-177fa4035d29c5c2d9556a3a935694d2\" style=\"color:#eb9f68;font-size:12px\">AZURE FOUNDRY<\/h3>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-1e292614f7a2f1388c0c76221ed1b42c wp-block-paragraph\" style=\"font-size:15px\">Interprets <strong>user queries<\/strong> and generates <strong>accurate responses<\/strong> using natural language understanding.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-separator uagb-block-e73a4ec7\"><div class=\"uagb-separator-spacing-wrapper\"><div class=\"wp-block-uagb-separator__inner\" style=\"--my-background-image:\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-92adaa55 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-60084ad31a778f42d54f24bb20901783\" style=\"color:#eb9f68;font-size:15px\">Results &amp; ROI<\/h3>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-4-color has-text-color has-link-color wp-elements-ff39bd83700744fcb2ef935876a1ca19\" style=\"font-size:21px;font-style:normal;font-weight:400\">What changed once the chatbot went live<\/h2>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-f7a47624 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-a7ebe158\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-8666d71c8d4b3632f237927da152f2b6\" style=\"color:#eb9f68;font-size:12px\">COSTS SAVINGS<\/h3>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-75c7063571d6584fbc9b9d647bb9d11d wp-block-paragraph\" style=\"font-size:15px\">Reduced <strong>call handling costs by up to five times<\/strong> through <strong>automation<\/strong>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-c52c744a\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-4c47309d176f8b84270a90dda9fea812\" style=\"color:#eb9f68;font-size:12px\">EFFICIENCY<\/h3>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-f704d1b253e175458a75dca486372543 wp-block-paragraph\" style=\"font-size:15px\">Streamlined <strong>information retrieval<\/strong> for both customers and agents, reducing <strong>response times<\/strong> and <strong>manual effort<\/strong>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-0790337f\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-ccc09e5beae204190c89051e8800506d\" style=\"color:#eb9f68;font-size:12px\">SATISFACTION<\/h3>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-666174c178de929e26c79189c8671f37 wp-block-paragraph\" style=\"font-size:15px\">Improved access to <strong>accurate information<\/strong>, leading to higher <strong>satisfaction scores<\/strong> and a better overall <strong>user experience<\/strong>.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-separator uagb-block-809e92d3\"><div class=\"uagb-separator-spacing-wrapper\"><div class=\"wp-block-uagb-separator__inner\" style=\"--my-background-image:\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-c13a88f5 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-9d968b5adf2e2e46654ac14bd0544e71\" style=\"color:#eb9f68;font-size:15px\">Have a similar data challenge?<\/h3>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-5d1a94e0 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-9b5d89d9\">\n<h2 class=\"wp-block-heading has-ast-global-color-4-color has-text-color has-link-color wp-elements-a592bc6c033fdebcdb30a8316a48c1d1\" style=\"font-size:21px;font-style:normal;font-weight:400\">Talk to the team behind this project, we&#8217;ll walk you through the approach and how it can adapt to your data.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-bdda9b54\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-custom-font-size wp-element-button\" href=\"https:\/\/mdw-group.com\/es\/contact-us\/\" style=\"font-size:14px\">Talk to our team<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-b7715272\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link has-custom-font-size wp-element-button\" href=\"https:\/\/mdw-group.com\/es\/case-studies\/\" style=\"border-width:1px;border-top-left-radius:209px;border-top-right-radius:209px;border-bottom-left-radius:209px;border-bottom-right-radius:209px;font-size:14px\">Browse all case studies<\/a><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>CASE STUDY \u2014 CROSS-INDUSTRY Give users instant, accurate answers from your knowledge base Sector: Cross-industry Focus: RAG Chatbot &amp; Conversational AI BUSINESS CHALLENGE Slow access to information driving high support volumes Low user satisfaction scores as users frequently reached out for help finding relevant information, leading to high volumes of repetitive queries and lengthy support [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":9364,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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